Shipping Policy

At Aliviss, we are proud to offer FREE shipping on all orders worldwide. Our goal is to ensure that your order is processed quickly, shipped securely, and delivered to you as soon as possible.

Order Processing Times

Orders are typically processed and dispatched within 1–3 business days after being placed.
An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to your address.
During peak seasons, sales events, or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery times vary depending on your location. Below are the average estimated timeframes after dispatch:

🇺🇸 United States: 7–15 business days
🇨🇦 Canada: 7–20 business days
🇬🇧 United Kingdom: 7–15 business days
🇪🇺 European Union Countries: 7–20 business days
🇦🇺 Australia & New Zealand: 10–20 business days
🌎 Rest of the World: 10–25 business days

Please note: During peak periods or due to customs inspections, delivery times may be longer than expected.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that shipping details are accurate and complete at checkout.
Incomplete or incorrect addresses may result in delays or order cancellations.
If our system detects a possible address issue, our support team will reach out via email within 3 business days. If no response is received, we may cancel the order.
If you notice an error, please email customerservice@aliviss.store within 24 hours of placing your order. After this period, we cannot guarantee modifications.

Delayed Delivery

We work hard to get your order delivered on time, but please note that delivery delays may occur due to factors outside our control, such as:

Courier delays
Customs clearance
Severe weather conditions
Transportation disruptions

In these cases, we will do our best to support you and keep you updated. However, Aliviss is not liable for delays caused by external factors.

Lost or Stolen Packages

Once an order has been handed over to the courier, responsibility for delivery lies with the shipping provider.

If your package is lost or stolen, please contact us at customerservice@aliviss.store. We will do our best to assist you.
We recommend also reaching out directly to the courier to file a claim. Most couriers require the recipient to provide details when investigating lost or stolen parcels.
While Aliviss is not responsible for lost or stolen packages and these cases are not covered by our refund policy, we will do everything possible to support you. In some cases, a replacement may be offered depending on the situation.

Shipping Policy Changes

Aliviss reserves the right to update or modify this Shipping Policy at any time without prior notice. By placing an order, you agree to the terms outlined in this policy, including any updates that may occur.

We encourage customers to review this page periodically to stay informed. If you have any questions or concerns, please reach out to us at customerservice@aliviss.store.