Returns & Refunds Policy

At Aliviss, we are committed to providing high-quality products designed to help you reduce stress and ease anxiety. We believe in the effectiveness of our products, which is why we recommend using them consistently for at least 14 days before considering a return. If, after this period, you are not satisfied with your purchase, you may take advantage of our 60-Day Money Back Guarantee. To begin the process, please contact us at customerservice@aliviss.store.

Cancellation Policy

Orders may be modified or canceled within 24 hours of being placed.
After this timeframe, your order will have entered the processing phase, and we may not be able to make changes.
If your cancellation is made within 24 hours, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We want you to experience the benefits of Aliviss with confidence.

Please use your product for a minimum of 14 days before requesting a return.
If you are still unsatisfied, you may return the product within 60 days of your purchase date.
Shipping fees (if applicable) are non-refundable.

To initiate a return:

Contact our support team via the Contact Us page or email us directly at customerservice@aliviss.store.
Provide your Order Number, or the Name and E-mail Address used at checkout to help us process your request quickly.

Damaged Items

We carefully inspect and package all products before shipping.

An item is considered damaged if it arrives with a defect or is physically broken.
Cosmetic damage to packaging (e.g., dented or marked boxes) is not considered damage if the product remains in good condition.

If your product arrives damaged:

Notify us within 72 hours of delivery.
Email customerservice@aliviss.store with a clear photo of the damage.
If eligible, we will provide a replacement at no cost to you.

Please note: we do not refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.

Shipping & Delivery

While we strive for fast and reliable shipping, please understand that delays caused by couriers, customs, or external factors are beyond our control.

For delivery issues, please contact your courier directly.
We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer’s responsibility to provide the correct shipping address at checkout.

If you submit an incorrect address and fail to notify us within 24 hours, you will not be eligible for a refund or reshipment.

Policy Updates

We reserve the right to update or modify this Returns & Refunds Policy at any time. Customers are responsible for reviewing the most current version before purchasing. By placing an order with Aliviss, you agree to and accept the terms outlined in this policy.